Complaints handling

Do you have a complaint or do you disagree with something? We are happy to work with you to find the best solution or the right answer. We always strive for the best service and find it important to listen to you. recommends that you inspect the delivered products immediately upon receipt. If you have a complaint regarding a delivered product, the delivery, the ordering process or otherwise, you can let us know by sending an e-mail to or by sending a letter to:
PC Staalweg 94
3721 TJ, Bilthoven

Clearly state the complaint and any cause of the complaint. Injury? Always include the invoice number and photos of the damage. After discovering a defect or damage, you have one month to report the defect.

We ask you to describe the nature of the complaint as clearly as possible in the email or letter and to take photos of damage that can be attributed to incorrect delivery. Always include the number of your order and your contact details. will respond or contact you within five working days to discuss and handle the complaint.

A product is excluded from the warranty under the following circumstances:
Demonstrable use other than daily use may be assumed as a result of which damage has occurred.
Under the following circumstances, the returned product will not be eligible for warranty:
A product that is returned without any prior notice.

All other complaints are eligible for the warranty scheme. You are responsible for returning the product to always strives to find a solution in collaboration with you.